Refund policy
Last updated: September 3, 2026
30 Day Quality Guarantee
We want every Glitch Clothing Co. order to arrive as expected. If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days after delivery at support@glitchclothingco.com.
Include your order number, a description of the problem, and clear photographs showing the issue. We may also request photographs of the shipping label or packaging to help verify the problem.
Once the issue is verified, you may choose a free replacement or a refund for the affected item. There is no charge for an approved replacement. Please do not return a damaged, defective, or incorrect item unless we specifically instruct you to do so. In most cases, no return is required.
Made to Order Products
Every Glitch Clothing Co. product is made specifically after an order is placed. Except where required by applicable law, we cannot accept returns, exchanges, or refund requests resulting from a change of mind, an incorrect size or color selection, or another customer ordering error.
Please review the product description, color selection, and sizing information carefully before completing your purchase. If you receive a size or color different from what you ordered because of a production or fulfillment error, the item is covered by our 30 Day Quality Guarantee.
Small differences in color may occur because of screen settings and normal printing variations. Substantial printing errors or defects are covered by our Quality Guarantee.
Cancellations and Order Changes
Contact support@glitchclothingco.com immediately if you need to change or cancel an order.
Production may begin shortly after an order is submitted. We cannot guarantee cancellations, size changes, color changes, or address changes after an order has entered production.
Authorized Returns
If a return is required by law or specifically authorized by us, the item must be unworn, unwashed, unused, and returned with any original tags and packaging. Proof of purchase is also required.
Contact support@glitchclothingco.com before sending any item. We will provide the appropriate return instructions and address. Items sent without prior authorization may not be accepted.
European Union Right of Withdrawal
Customers receiving eligible orders in the European Union may have the right to cancel or return an order within 14 days after receiving it, without providing a reason, as required by applicable law.
To exercise this right, contact support@glitchclothingco.com within the applicable period or use the return or cancellation function available through your Shopify customer account. Returned items must be unworn, unwashed, unused, and in their original condition with any tags and packaging.
Unless the item is defective or incorrect, the direct cost of returning the item may be the customer’s responsibility where permitted by applicable law. Specific instructions will be provided after the request is reviewed.
Refunds
We will notify you when a refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact support@glitchclothingco.com.
Gift cards are not refundable except where required by applicable law.
Nothing in this policy limits any rights available to you under applicable consumer law.